Refund policy

 

 RETURNS, EXCHANGES and REFUNDS

All persons placing orders, accepting deliveries or returning wine for exchange or store credit must be 18 years of age or older. The same requirements as to proof of age will also apply at the time of returning wine for exchange or store credit.
It is necessary to contact us in advance about returning or exchanging an item and you will need to provide us with a reason for your return. You may contact us via phone, email or Canada Post.

 

Phone: (1)204-488-9463 – Tuesday through Saturday between 12 noon and 5pm Central Time.
Email: orders@kenastonwine.com
Mail: Kenaston Wine Market, 1855A Grant Ave.; Winnipeg, MB, CANADA, R3N1Z2

 

Refunds will be processed only with original purchase receipt for the value of the product(s). Product(s) may be returned for a full refund or exchange within 7 days of original delivery date.* We regret that Kenaston Wine Market & KWM Online cannot refund shipping charges. Refunds will be credited to the payment card used for the original purchase.